Refund & Cancellation Policy

1. DIGITAL PRODUCTS — NO REFUND GENERAL RULE

StudyPlace.my provides digital educational content, question banks, and Software-as-a-Service (SaaS) study tools. Due to the immediate delivery and irrevocably consumed nature of digital access, ALL SALES ARE FINAL AND NON-REFUNDABLE once access has been granted to your account, unless expressly provided in Section 2 or 3 below.

By completing a purchase, you expressly acknowledge that: (a) you are purchasing instantly-delivered digital content; (b) the content is made available to you upon payment confirmation; and (c) you waive any statutory cooling-off or withdrawal right that would otherwise apply solely to physical goods.

2. LIMITED EXCEPTIONS — TECHNICAL FAILURES

We may, at our sole and absolute discretion, approve a refund or account credit only in the following circumstances:

2.1 Non-Delivery

You were charged by the payment processor but access was never provisioned to your account, and our support team is unable to resolve the issue within three (3) business days of your verified report.

2.2 Critical Platform Defect

The Platform contains a critical technical defect that prevents you from using the core service for its intended purpose (i.e., accessing and completing exam questions), and we are unable to provide a resolution within a reasonable timeframe after you have reported the issue through the proper support channel.

Note: Slow loading times, minor display glitches, scheduled or unscheduled maintenance periods, or temporary platform unavailability do not constitute critical defects for the purposes of this policy.

2.3 Duplicate Charge

You have been charged more than once for the same transaction due to a technical or payment processor error. Upon verification, we will refund the duplicate amount promptly.

3. SUBSCRIPTION CANCELLATION

If you are enrolled in an auto-renewing subscription plan:

• You may cancel at any time through your Account Dashboard > Billing Settings;
• Cancellation takes effect at the end of the current paid billing cycle;
• You retain full access to the subscribed content until the end of the paid period;
• We do not provide prorated refunds for unused time within a billing period;
• Cancellation does not entitle you to a refund of any previously charged amounts.

4. REFUND REQUEST PROCEDURE

To request a refund review under Section 2, you must:

1. Contact our support team at contact@studyplace.my;
2. Submit your request within seven (7) days of the original purchase date — requests submitted after this window will be automatically declined;
3. Include in your request: your account email address; the transaction ID or receipt number; a detailed written description of the technical issue; and supporting screenshots or screen recordings where applicable.

5. REFUND PROCESSING

If a refund is approved, it will be returned to your original payment method within 5–10 business days, subject to your financial institution's processing times. We will notify you by email once the refund has been processed.

6. ACCESS CODE REDEMPTIONS

Access codes and vouchers, once redeemed to an account, are non-refundable and non-transferable. If a code was purchased but not yet redeemed and you believe you are eligible for a refund, contact us within seven (7) days of the original purchase.

7. CHARGEBACKS

Filing a chargeback with your bank without first attempting to resolve the issue with us constitutes a breach of this Policy and the Terms of Service. We reserve the right to permanently suspend accounts associated with unsubstantiated chargebacks and to dispute such chargebacks with Billplz and your financial institution.

8. GOVERNING LAW

This Policy is governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.